DEEP Certificate in IT Hardware Support

DEEP Certificate in IT Hardware Support

Introduction to the course

This DEEP Certificate in IT Hardware Support course provides you with a thorough understanding of the components, configuration, maintenance, and troubleshooting of computer hardware. The course covers a wide spectrum of topics, including motherboards, processors, memory, printers, storage devices, peripherals, laptops, networking hardware, operating systems, and diagnostic tools. Learners will also gain essential skills in assembling PCs, working with firmware and virtualization, managing mobile hardware, and maintaining professionalism in IT support roles.

Objectives of the Course

• Understand the structure and functioning of essential PC components such as CPUs, memory, storage, and motherboards.
• Identify different types of printers, storage devices, and peripheral components, including installation and maintenance procedures.
• Demonstrate the process of assembling, configuring, and upgrading desktops, laptops, and mobile devices.
• Apply diagnostic tools and methodologies to troubleshoot hardware and peripheral issues.
• Explore firmware settings (BIOS/UEFI) and update procedures for system optimization.
• Install operating systems (Windows/Ubuntu), manage disk partitioning, and configure system settings.
• Utilize software utilities like antivirus tools and performance monitors for system protection and optimization.
• Explain modern technologies such as CCTV, biometric devices, projectors, and mobile device management.
• Evaluate refurbished systems and hardware recycling procedures for cost-effective IT solutions.
• Develop professional communication and workplace skills required for IT hardware support careers.

Outcomes of the course

1. Describe the roles and functions of various hardware components in desktops, laptops, and mobile devices.
2. Classify types of printers and storage media and perform their installation, maintenance, and configuration.
3. Assemble a fully functional computer system using appropriate tools and safety protocols.
4. Troubleshoot hardware faults using structured methodologies and diagnostic software.
5. Configure firmware settings and perform updates to ensure system stability and performance
6. Install and manage Windows and Ubuntu operating systems with proper disk partitioning and user configurations.
7. Use antivirus and system utilities to safeguard IT hardware from threats and ensure optimal performance.
8. Operate and maintain hardware like CCTV systems, biometric scanners, and projectors in varied IT environments.
9. Assess refurbished hardware and implement recycling practices to promote sustainability.
10. Demonstrate effective communication, time management, and workplace ethics in an IT support environment